Get an item from another Temple library
- When should I use the Request feature?
- Which items can I request?
- How do I request items?
- How long will it take to get the material I requested?
- How will I know when my material has arrived?
- Where can I pick up the material I have requested?
- What should I do if the item I want is not on the shelf?
- What should I do if the item I want is already checked out?
- What should I do if an item I need does not appear in the Diamond catalog?
- Which items can't I request?
- What should I do if I still have questions?
- When should I use the Request feature?
- Use the request feature when you discover that the item you want belongs to a library on another Temple campus or in the Library Depository. If you are on the campus where the items are located, you are expected to retrieve them yourself.
- Which items can I request?
- You can request most materials that are available for loan from Paley Library, the Science, Engineering and Architecture Library, the Ambler Library, the Harrisburg Library, and the Health Science Libraries.
- You can request copies of journal articles if the journal is in a library on a campus different than your own.
- You can request bound journal volumes from the Library Depository for pickup at your library.
- How do I request items?
- Click on the Request button at the top of the record display screen. Please note that if there are no requestable items, the request button does not appear.
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If you are a current Temple student, faculty, or staff member, log in using your AccessNet username and TUsecure password. Other library users may log in by keying their name and the barcode number that appears on the back of their borrower's card.
TIP: If you expect to request more than one item, log in to My Library Account. This will enable you to request multiple items without having to go through the authentication process for each request.
- Select a pickup location. You must select a pickup location, otherwise you will be asked to enter all of your request details again.
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Click on the Submit button. A list of items attached to this title will appear.
- If a copy is not available for requesting, the reason will appear in the Status column.
- Select the item by clicking the radio button that appears on the left.
- Click the Request Selected Item button that appears at the bottom of the list.
- You will get a message indicating that your request was successful.
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Click on the Start Over button to return to the catalog record.
NOTE: If a copy is available on the campus you designated as the pickup location, then you will see the message: Sorry, request cannot be accepted. Local copy is available.
- How long will it take to get the material I requested?
- It usually takes a couple of business days for material to arrive. Deliveries to and from the Harrisburg campus may take longer.
- How will I know when my material has arrived?
- You will be notified by e-mail when the item(s) you have requested are available.
- Where can I pick up the material I have requested?
- Books and media will be available at the circulation desk at the library you designated. Articles will be delivered electronically; full instructions for accessing them will be included in the notification e-mail that you receive.
- What should I do if the item I want is not on the shelf?
- You can alert library staff by using the search form available at http://library.temple.edu/services/forms/search_request.jsp. You might receive the item faster if you place a request for the item using either E-ZBorrow or ILLiad. For details, see http://library.temple.edu/services/ill/.
- What should I do if the item I want is already checked out?
- We suggest you try to request a copy through E-ZBorrow. Available copies generally arrive within 3-4 business days. If no copy is available use ILLIAD. You can also recall Temple's copy by going to http://library.temple.edu/services/forms/recall_request.jsp. It can take up to two weeks for a recall book to be returned.
- What should I do if an item I need does not appear in the Diamond catalog?
- Request the item from either E-ZBorrow or ILLiad. For details, see http://library.temple.edu/services/ill/.
- Which items can't I request?
- Materials designated as Library Use Only, Special Collections materials, and Law Library materials cannot be requested. In addition, some materials listed in the Diamond catalog, such as those in the CLA Educational Technology Center and the Career Development Library, do not belong to the library and cannot be requested.
- What should I do if I still have questions?
- Contact the staff at your library: Paley, Branch & Departmental Libraries, or Health Science Libraries.
This page last updated: August 28, 2009