FAQ: Library Resources and Returning to Campus
Everything you need to know about access to online library resources and plans for returning to campus during the COVID-19 pandemic
Last updated June 18, 2020
To contribute to the flattening of the infection curve and to encourage social distancing, all of our library locations are closed to the public until further notice. This includes the 24/7 space in Charles Library.
As Temple University makes plans for a safe and thoughtful return to campuses, library staff are also preparing to reopen our buildings. All plans for reopening are subject to change. Please monitor this page for the latest updates.
For information about returning to campus, public health measures, and other ongoing campus updates, visit Temple University’s Coronavirus: Planning a Safe Return site.
When will the library buildings reopen?
We are currently planning to reopen Charles Library on Main Campus on Monday, August 3 and initial hours will be Monday–Friday, 9 am–5 pm. Visit the Health Sciences Libraries FAQ for information about the Ginsburg Library and the Krausz Podiatry Library. Information about reopening other library locations is forthcoming and all plans are subject to change.
When you reopen, what measures will be in place to ensure everyone’s health and safety?
We will follow the university guidelines on health and safety, available on Temple University’s Coronavirus: Planning a Safe Return site. This includes rearranging spaces to encourage social distancing and requiring face coverings inside our buildings. We are developing procedures for the handling of physical materials, which will be announced and put into place before we reopen our physical lending collection.
Can I still borrow books?
Our physical collections are currently not accessible for borrowing, but we encourage you to make use of our online resources. As we move toward reopening the library buildings, we will provide more information about borrowing.
How do I return books?
You don’t need to return any books until we reopen Charles Library, even books borrowed through E-ZBorrow and ILLiad. Please do not leave items outside the library as we cannot accept them at this time. If you are leaving the area, you can mail items back to us when the building reopens.
What about the due date of the books I borrowed?
We have extended due dates for everyone until September 1, 2020. In the case of E-ZBorrow and ILLiad books, your due dates may not change in the system but we do not expect you to return them until we've resumed normal operations.
How does this affect fine payment and accrual?
You will not be able to pay fines during this time. Because of this, we will forgive all fines accrued in this period and no one will be penalized for previously existing fines. Please contact us with questions.
Is the Interlibrary Loan service still available?
While we are no longer accepting requests for physical books, users are able to request digital copies of journals and book chapters through ILLiad.
How can I get help with my work while the libraries are closed?
Our buildings are closed, but our online services and materials are still available. Learn more on our remote student support page.
Are the materials on Reserve available to students?
We are no longer able to provide access to physical materials on Reserves.
I'm an alumnus. Are you able to offer me access to any resources?
Alumni may request up to two documents (magazine and newspaper articles, book chapters, journal articles) a day for electronic delivery. Send requests to firstname.lastname@example.org. Some materials may not be available, and we reserve the right to limit individual requests as needed.
Will COVID-19 impact public access to the library?
As of now, no decision has been made by the Temple University administration on allowing non-Temple members of the public to access campus buildings. As soon as we have more information on this we will share it here.
What services is the Law Library currently providing?
Virtual reference will be supported for users of the Law Library Monday‒Friday from 8am–5pm.
Is the Charles L. Blockson Afro-American Collection open?
The Blockson Collection is closed until further notice. Staff will continue to respond to reference questions using available digitized and online resources. Please send your questions to email@example.com.
Starting on August 3, 2020, the Blockson Collection will be open from 9 am–5 pm, with limited service. Service levels will be determined closer to that date and are subject to change.
Is the Special Collections Research Center open?
The SCRC is currently closed to in-person research. Staff will continue to respond to reference questions using available digitized and online resources. Please send your questions to firstname.lastname@example.org which is monitored throughout regular business hours.
Starting on August 3, 2020, SCRC will be open from 9 am–5 pm, with limited service. Service levels will be determined closer to that date and are subject to change.
Is the Loretta C. Duckworth Scholars Studio open?
The Scholars Studio is closed until further notice. Staff will continue to respond to requests for remote consultations. Please email email@example.com if you'd like to schedule a consultation.
Starting on August 3, 2020, the Scholars Studio will be open from 9 am–5 pm, with limited service. Service levels will be determined closer to that date and are subject to change.
Are you still holding events?
We continue to hold virtual events and workshops via Zoom. Visit our events page for details.
Have additional questions? There are many ways to contact us:
Chat with us
Email us at firstname.lastname@example.org
Schedule an online appointment with a subject librarian