FAQ: Library Resources During the COVID-19 Pandemic
Everything you need to know about access to online Library resources
Last updated May 15, 2020
To contribute to the flattening of the infection curve and to encourage social distancing, all of our library locations are closed to the public until further notice. This includes the 24/7 space in Charles Library.
Visit the Health Sciences Libraries FAQ for information about the Ginsburg Library and the Krausz Podiatry Library.
Virtual reference will be supported for users of the Law Library Monday ‒ Thursday from 8am ‒ 6pm and Friday from 8am – 5pm.
For information about social distancing, cleaning procedures, and other on-going campus updates, visit Temple University’s Novel Coronavirus (COVID-19) Updates.
Can I still borrow books?
Our physical collections are currently not accessible for borrowing, but we encourage you to make use of our online resources.
How do I return books?
You don’t need to return any books until we reopen Charles Library, even books borrowed through E-ZBorrow and ILLiad. Please do not leave items outside the library as we cannot accept them at this time. If you are leaving the area, you can mail items back to us when the building reopens.
What about the due date of the books I borrowed?
We have extended due dates for everyone until September 1, 2020. In the case of E-ZBorrow and ILLiad books, your due dates may not change in the system but we do not expect you to return them until we've resumed normal operations.
How does this affect fine payment and accrual?
You will not be able to pay fines during this time. Because of this, we will forgive all fines accrued in this period and no one will be penalized for previously existing fines. Please contact us with questions.
Is the Interlibrary Loan service still available?
While we are no longer accepting requests for physical books, users are able to request digital copies of journals and book chapters through ILLiad.
How can I get help with my work while the libraries are closed?
Our buildings are closed, but our online services and materials are still available. Learn more on our remote learner support page.
Are the materials on Reserve available to students?
We are no longer able to provide access to physical materials on Reserves.
I'm an alumnus. Are you able to offer me access to any resources?
Alumni may request up to two documents (magazine and newspaper articles, book chapters, journal articles) a day for electronic delivery. Send requests to firstname.lastname@example.org. Some materials may not be available, and we reserve the right to limit individual requests as needed.
Is the Charles L. Blockson Afro-American Collection open?
The Blockson Collection is closed until further notice. Staff will continue to respond to reference questions using available digitized and online resources. Please send your questions to email@example.com.
Is the Special Collections Research Center open?
Starting March 16, the SCRC will be closed to in-person research. Staff will continue to respond to reference questions using available digitized and online resources. Please send your questions to firstname.lastname@example.org which is monitored throughout regular business hours.
Is the Loretta C. Duckworth Scholars Studio open?
The Scholars Studio is closed until further notice. Staff will continue to respond to requests for remote consultations. Please email email@example.com if you'd like to schedule a consultation.
Are you still holding events?
All public events and workshops after March 12 have been canceled or postponed, including the Livingstone Undergraduate Research Awards ceremony. Some workshops are being moved to Zoom. Visit our workshops page for details.
Have additional questions? There are many ways to contact us:
Chat with us
Email us at firstname.lastname@example.org
Schedule an online appointment with a subject librarian